Policies
Missed Appointments
When you book an appointment with us, that time is set aside for YOU and ONLY you.
We never double book and we try to always be ready for you when you arrive. In return we ask that you give the same courtesy to your therapist by not being a “no show”!
Please understand that Massage Therapists only get paid when they perform a Massage treatment or a BodyTalk treatment so appointments are costly for us and your actions deny an appointment time for someone who may be in desperate need.
That said, our Policy is simple. If you do not show up for your scheduled appointment with us and you have not notified us by phone at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. We would be pleased to issue a receipt for the amount you paid.
Cancellations
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment time.
If you do not reach us, please leave a message on our voicemail system.
If we do not hear from you within this timeframe, and you do not keep your appointment, the above policy will apply.
*Note: We recognize there may be circumstances that are out of your control (sudden illness, family emergencies, etc.) and so it will be up to your Therapist if they wish to make an exception to the above policy on those rare occasions.
|